Grifols UK Ltd.

Grifols UK was established in 1979. Based in Cambridge, we cover the UK markets.

We offer a comprehensive portfolio of products and services from the Bioscience and Diagnostic divisions. Safety and quality are our top priorities as we deliver on our mission: improving the health and well-being of people around the world.

Byron House
Cambridge Business Park
Cambridge CB4 0WZ
UNITED KINGDOM

Contact information
Tel: +44 (0) 845 2413090
Fax: +44 (0) 845 2413314

Emails:
Bioscience enquiries: bioscience.uk@grifols.com
Diagnostic enquiries: diagnostic.uk@grifols.com
Enquiries related to orders and deliveries: customer.services.uk@grifols.com
Adverse event reporting and medical information enquiries: medinfo.uk@grifols.com
General enquiries: reception.uk@grifols.com

Contact Us

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Thank you for your interest in learning more about our company. We care about your questions and concerns and we will reply you as soon as possible. Please complete all required fields as this will enable us to process your request more efficiently. The company identified in this section is the data controller and will process your personal data based on your consent as expressed in this form. You can exercise your rights of access, rectification, erasure and other data protection rights and obtain additional information on how your personal data is processed in the Privacy Policy

Text to Identify
DATA PROTECTION INFORMATION
Data controller The Grifols' group company to which you have submitted the request
Purpose To attend your requests of information and/or suggestions
Legal basis Consent
Recipients Grifols' group companies
Rights To access, rectify or erase, as well as any other rights as specified in the additional information layer
Additional information You may access the additional and detailed information on data protection here.

Commitment to patients

Every day at Grifols, patients inspire our mission to advance the discovery and development of innovative protein therapies that extend and enhance lives. We continually strive to develop new and better products and services to improve our patients' health and well being. To further our mission, Grifols actively supports patient organisations, programs and services that promote education, disease awareness, and patient advocacy efforts in order to improve the diagnosis and treatment of disease.

The ABPI code of ethics regulates the relationships between Pharmaceutical Companies and Patient Associations in United Kingdom. Grifols UK, adhered to ABPI, welcomes the request for transparency and publishes the list of Patient Associations to which it has allocated economic support during the year.

Customer service: homecare

Home Delivery Service from Grifols UK Ltd

We can deliver our therapies directly to patients' homes, free of charge. Our dedicated drivers make the deliveries and our Homecare Coordinators liaise between the hospitals and the patients to ensure that all the patients' needs are met in a timely and confidential manner.

We pride ourselves on our high levels of customer care and offer a friendly, flexible and very discreet service. If you would like to speak to one of our Homecare Coordinators about the service we offer please call us on 01223 395777.

Customer service: Terms of business

Verification of Goods
It is the customer's responsibility to verify the quantity and condition of the goods upon receipt, in case of on-arrival damage or missing items, the customer MUST notify Grifols UK Ltd within 24 hours of receipt of goods. Any notifications shall be reported to Customer Services on 01223 395777.

Returns Policy
Product is NOT returnable unless the product has been damaged in transit or incorrect product has been delivered. In this case please contact Customer Services on 01223 395777 within 24 hours of receipt.

Retention of Title
Grifols UK Ltd retains title and remains the legal owner of the goods supplied until the purchase price and any delivery charges including VAT are paid in full.

Account Facilities
If the customer does not have a credit facility with Grifols UK Ltd then payment will need to be made on a pro-forma invoice, this payment can be made as below, no goods will be delivered until cleared funds are received.
Grifols UK Ltd reserves the right to refuse or withdraw Account Facilities without giving reason at any time.

How to Settle your Invoice
The payment terms are clearly stated on your invoice, and the invoice must be paid by that date.
If you are paying by BACS please send remittance to:
HSBC Bank Plc
Account Number:- 72198886
Sort Code:- 40-16-08
Remittence Advice's should be sent via e-mail accounts.uk@grifols.com or fax 0845 241 3312 or to the address at the top of the invoice.
Cheques should be made payable to Grifols UK Ltd, please write your account number and relevant invoice number on the reverse of the cheque.
Cheques and remittance advices should be sent to the address at the top of your invoice.

Credit Control
For all queries involving payment of invoices or account balances please contact accounts.uk@grifols.com on 0845 241 3090.

Cancellation
Please contact Grifols UK Ltd as soon as possible if you wish to cancel an order. It may be possible to cancel your order under certain circumstances, for example, taking into account status of shipment and any prior formal agreements that are in place or notifications or publications that have been issued from Grifols UK Ltd in relation to Product. We reserve the right to decline cancellations 5 working days prior to the due date where goods have been purchased expressly on behalf of the customer.

Law and Jurisdiction
The validity, construction and performance of these Conditions shall be governed by English Law.
All disputes arising out of these Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.